3-Strike Rule for Violation Response   

UnReal Gym strives to create a welcoming, safe and distraction-free environment for all our members. To ensure that everyone can enjoy their workouts and that our equipment stays functioning as they intended to as long as possible, the following actions may be necessary to ensure that abusive or undesirable behaviours are taken care of on our property.

3-Strike Rule : each customer that violates our rules will get three warnings.

The final warning will result in immediate termination of membership or permanent ban across our network of gyms in Southeast Asia and hospitality networks such as Baccarat Group.

General warning : First time, it is okay as we understand that everyone deserves a chance to be notified. We will let you know that you have violated one of our rules. The customer can acknowledge and rectify the situation. This does not count as a strike.

Strike 1 : The customer will be warned to immediately stop violating the rule and may be asked to immediately leave our property on that day. 

Strike 2 : The customer will be immediately asked to immediately leave our property and banned for 1 week.

Strike 3 : The customer will be banned permanently and if found that violation by the customer was part of the published rules across sign boards and broadcast screens in the gym or clearly printed on the customers terms and conditions upon joining, a refund will not be issued. 

For each violation, we will have video recordings as evidence and we reserve the right to use them against you should there be a case of litigation. UnReal Gym is a Thai PDPA compliant establishment, which means that we respect your rights to your own personal information and privacy. 

However, in a case of repeated abuses, we reserve the right to publicise abusive behaviours and imagery that may identify serial abusers to a third party including relevant authorities. Refusal to leave the property within a reasonable time following a warning of our staff (15 minutes) will result in a trespassing charge according to Section 362 of the Thai Criminal Law Act. Unreal Gym reserves the rights to pursue violent customers to the fullest extent of the Laws of the Kingdom of Thailand.